They called Franke and confirmed that the picture associated with the product listed in Decor Planet was wrong and misled me. Once they have your money, they forget you. Depending on the date of purchase, this model can have either a screw or a clip that holds the track to the drawer. Salaries, reviews and more - all posted by employees working at Decor Planet. how do i remove the top white drawer to make plumbing connections? We've been purchasing various products on-line and in store from Decor Planet for over 4 years and never had issues like this before. Stay away if you value customer service. Reviews Decor Planet. Received cartridge and after swapping, faucet still leaks. Verified customer Review updated: Jun 29, 2020. I was helped by Professor at the City location. Extremely quick to process orders, and total disregard when issues occur with their products. The spray head was as advertised and their service and care were admirable. Our community found 6 coupons and codes for Decor Planet. See what employees say about what it's like to work at Decor Planet. DecorPlanet.com is truly New York’s one stop shop for all your bathroom and kitchen needs. One of the best Other business at 18 W 21st St, New York NY, 10010. I will say that what sets it apart is its staff. This business cares more about restocking fees than about customers. Purchased an $1100. Do not buy anything from decor planet! We bought a toilet, a vanity, sink, faucet and a shower set. Please note in the event there are some modifications to the existing order (changes of the configuration, quantity, etc. However, their service and willingness to stand behind what they sell is awful. I am a designer, and purchase a lot of home goods, so I know about shopping on line for products. For days I researched Toto toilets and after feeling overwhelmed I chatted on line with Alex and then spoke to Alex directly at Decor Planet. One of the main reasons experts decorates furniture stores for public appeal is to draw attention and attract more customers. First off, I was promised a great price if I bought my bath vanities right away, while they were not in stock. I ordered a deluxe walk in microbubble hydro tub & put a down payment on it.....but now these reviews have gotten me nervous. This company responds to reviews on average within 2 hours. But other consumers will not be aware of this due to the fact that they don't post 1-star reviews. Very disappointed in my purchase with them and $2,000 in the hole for a bathroom vanity that I thought was going to be high quality! I received the wrong item. You have been working with one of our senior sales representatives and you can always reach out to him directly for any follow-up questions. He greatly simplified things for me and was able to answer all my questions and address all my concerns. So net, net, great customer service but make sure they should have had the right product associated with the picture on the site. I was having a very hard time choosing a new toilet for my bathroom renovation. DecorPlanet has a consumer rating of 3.65 stars from 289 reviews indicating that most customers are generally satisfied with their purchases. Ordered vanity. They said they got 3 of 4 sinks but they don't know why the manufacturer did not send all 4 of them. I got a great price on a Toto toilet with washlet. I rarely leave reviews but I was recently so impressed by the customer service at Decor Planet. Share your voice on ResellerRatings.com Uncover why DecorPlanet.com is the best company for you. We are still waiting a 5/28 delivery on 6/10 with no answers. Dear decor planet: i bought a fresca fvn8008tk mezzo 36" wall hung vanity. We’re in this together! They kept my money for 3 months. I have placed several calls to CS and written several emails, and they are pretty much in ignoring mode... no return responses. Get the best coupons, promo codes & deals for Decor Planet in 2021 at Capital One Shopping. If you want customer service go elsewhere. There was a problem with our shipment and he immediately resolved it. So, is decorplanet.com safe? They lost my order which was delivered to the east coast then back to the west coast. Their average grade on the Better Business Bureau is 1 star... this speaks volumes. Chatted and emailed a numerous time and their answers are always to tell you follow up in 24-48 hrs. I emailed the company and they were prompt in asking me to take pictures of the damage, but once I emailed the damage I didn't hear back notwithstanding multiple emails back to the company. They never answer your emails or your calls unless you are purchasing. Not sure they really exist. Once they have your money, good luck trying to get help with anything! do you provide a return sticker? Decorplanet carries some really modern and stylish vanities, sinks, toilets, etc. I reached out to customer service and got outstanding support from Venice G. Who followed up diligently. how long it take to ship ? During our time in… This company falsely advertises easy returns and good customer service. We apologize for the delayed response. Venice G. Then handled the situation to my satisfaction. Now let's wait and see how they will resolve my issue. Price was best comparatively, and the ability to talk with someone without being on continuous hold makes Decor Planet stand well above their competitors. Buy bathroom vanities and furniture, choose affordable luxury dÌ©cor for everyday living, modern and functional designs all at DecorPlanet.com. We’re in this together! Your comment has been brought to management's attention for review. Evander helped me on phone order and was great. They refused to refund me and offered a replacement. Unfortunately, the washlet started making a buzzing sound. As of today, the refund still has not hit my bank. I ordered a new KWC spray head from DecorPlanet. We apologize for the lack of communication. I purchased shower doors from them at nearly $700. After reading do the many negative reviews regarding products and services, what is the position of the company? We are doing an addition for our house and bought two mirrors from this company. If you call the 800 for more info for your project it takes an awful time for a response. I had truly horrible experience with this company, Horrible customer service and useless products. I am so grateful for his he! How long will it take a tub to be shipped to zip code 31522?https://www.decorplanet.com/products/aquatic-w7air6042-serenity-rockaway-59-12-cast-acryli. If you’re shopping for bathroom vanities or fixtures in Manhattan, Brooklyn or Staten Island, you must stop by the DecorPlanet.com showroom. I was notified about a week later that it had shipped. Read real customer ratings and reviews or write your own. Moreover, you may take advantages of daily deals, sales and coupons. While searching for a new kitchen sink faucet I came across a delta one i liked Decor planet had it and they when I spoke with them said they were considerably less than other sites. My exchanges with customer service were very cordial and helpful. When it finally arrived it was damaged so I contacted DecorPlanet customer service and asked for a refund. Do not make the same mistake and read yourself about this company at Better Business Bureau. Got a service representative right away. The Ultimate Coronavirus Consumer Resource Guide: Avoid Scams and Shop Smarter, We’re in this together! This company can not function in this manner. Stay away! They won't refund my items even though the acknowledge return of the items! 4 months later after daily chats..... still sending! Vanity arrived slightly chipped and faucet was defective (leaking). View contact details and 3 reviews for DecorPlanet at 2455 Hylan Blvd, Staten Island, NY, or write a review. Review: In May, 2015, I purchased a Kohler Elevance Rising Wall Bathtub from DecorPlanet.com for the sum of $12,789.95. Unfortunately, no company is perfect and mistakes sometimes do happen but we always work with our clients on fixing the issues. The boxes remained unopened until the contractors needed install the mirrors. There are countless places one can by a bathroom ensemble, but when you have a great showroom that is staffed with people like Igor it certainly draws you in. I did buy a Franke grid for my kitchen sink. Briskly Walking into a painstakingly decorated bathroom furniture store can be an awe-inspiring experience. Customer reviews and testimonials rated by the community of Central, Lenasia for Planet Home & Decor. DecorPlanet.com. Igor was amazing. odemoura2000@yahoo.com If it is a screw, it would need to be removed; if it is a clip, it would need to be pushed inside to release the drawer. The quarantine slowed the receipt of the newer model, but now I've got it and it works great. 2 Decor Planet reviews. I had truly horrible experience with this company. They never reply you to follow up. Share your voice on ResellerRatings.com I discovered this page. No fuss at all. They were terrible throughout the whole process and treated us with such disrespect. During our time in… Here is Decor Planet.com Reviews. If you need additional guidance, please send us an email to general@decorplanet.com. © 2021 Trustpilot, Inc. All rights reserved. Reviews from DecorPlanet.com employees about DecorPlanet.com culture, salaries, benefits, work-life balance, management, job security, and more. I sent an email to hector aponte on dec 05 regarding a fresca shower panel that is only putting out hot water. Well, that was better than nothing so I agreed. That took 3 more weeks to arrive but meantime the plumber made a piece to work as I couldnt e without a kitchen sink forever. They literally take your money and never answer any of your concerns. However the on line chat was on the money and Evander called right back. Kind, sincere, patient and professional. Very disappointed with the service we received this time. Never will I do business with them again. Write a review. Next day got email saying it wouldn't ship until May 5th. But in stock, you get same price I got. This is the Decor Planet company profile. Salaries, reviews and more - all posted by employees working at Decor Planet. Specialties: DecorPlanet.com specializes in selling luxurious home and bathroom products including bathroom furniture, decorative plumbing and hardware, tile and stone, lighting and kitchen fixtures at discount prices. oswaldo He did research on the products I needed. Their customer service and response was exceptional. The WoT scorecard provides crowdsourced online ratings & reviews for decorplanet.com regarding its safety and security. So I ordered it, It took a really long time well after they advised arrival and I had to pay plumber to come back to install only for him to have found a major piece missing. They charged me a crazy shipping fee and a restocking fee despite the doors being sealed and unused AND me purchasing a replacement door from them. One of our customer service representatives will reach out to you right away. Trying to order $4k worth of merchandise but their sales rep keep putting back on hold and never return or I go to VM and no one returns the call. I ordered a shower door April 26th. Decor Planet reviews and Decorplanet.com customer ratings for January 2021. George L helped me source an item (that was otherwise out of stock everywhere else I called) and somehow managed to get it shipped to me within a few days! Stay safe with our COVID-19 guide. To find more information about reviews and trust on Sitejabber.com please visit. By using Sitejabber, you agree to our Terms of Service and Privacy Policy. at Google for our online shopping. They never canceled the order the first time. Ordered some sinks. But There only a 30 days window to return your items. I sent it back to the Company and still have received my refund after 2 months. I will never use this site again and will never recommend to anyone else. Regards, The phone salesperson was in a rush and keyed in the wrong item. - Decorplanet.com When looking at reviews online, keep these tips in mind: - Look for companies with a large number of ratings and reviews, from a trusted 3rd party review source like Shopper Approved. We guarantee it will help you envision your dream remodel! Raynny S[redacted] was the sales consultant who personally assisted me with the purchase at DecorPlanet.com's Manhattan showroom. When it was delivered, it did not look like the part I had ordered. Their customer representatives are very unresponsive. DecorPlanet.com, 18 W. 21st St., New York, NY 10010, USA | (800) 504-9974 They keep giving me false info that they already sent a refund and when I ask for a transaction ID they again say I need to talk to "accounting" and of course, I never hear back. Get the inside scoop on jobs, salaries, top office locations, and CEO insights. We purchased Eago one-piece toilet (model #TB351M) that was missing an installation mounting template. They replaced the washlet with a newer model! See what employees say about what it's like to work at Decor Planet. Get reviews, hours, directions, coupons and more for DecorPlanet.com at 1530 Mcdonald Ave, Brooklyn, NY 11230. 00 vanity set from DecorPlanet.com and absolutely no issues with delivery schedule. Specialties: DecorPlanet.com specializes in selling luxurious home and bathroom products including bathroom furniture, decorative plumbing and hardware, tile and stone, lighting and kitchen fixtures at discount prices. Best, i need this asap for an install this week Share your experience today and read what 0 customers have already said. Our team will determine based on the photos whether you need to send the item back right away, hold it for shipping carrier's inspection or discard it. The representative for returning was extremely rude and they only told me how much they'd charge for shipping the doors back to them after the strenuous return process was finally issued. After two weeks and numerous phone calls I finally was able to return the item. Its too bad I did not research the company before placing an order. Search for other Bathroom Remodeling in … DecorPlanet.com, Hi Laura, Based on this experience, I won't be a repeat customer. Told them to cancel my order. Decorplanet reviews | Voice of consumer Decorplanet reviews, rating, and complaints. Thank you, DecorPlanet.com, Hi Cathy, Other places said it could take between 3-6 WEEKS! If it is not there in a week, I'm calling the fraud department at the bank to let them handle it. 11 customer reviews of DecorPlanet.com. Hi Received my order damaged, UPS recorded the clearly visible damage! When I cancelled the $1,057 order I got the rude run around for two weeks. Initial DecorPlanet.com complaints should be directed to their team directly. Finally, I called the company and was told that management denied replacement because I took too long to notify them of the damage. We will NEVER do business with Decor Planet again! Turns out decor planet sent the order to the manufacturer and it will take TWO MONTHS before my part (which has already been charged to my credit card) is shipped, making our new shower out of commission for two months (until the part arrives). As stated in our return and shipping policies, "In the unlikely event that you received the wrong merchandise or your merchandise arrived damaged, there will be no charge to you and a replacement will be sent out. DecorPlanet.com Reviews 1 • Average . Ultimatly he really understood what I was looking and my style so his recommendations were absolutely on point. Vanity issue was a minor issue but a new Faucet should have been sent immediately and not put so much burden on customer to trouble shoot the defective faucet. Rating, decor planet reviews purchase a lot of Home goods, so I know about shopping line... Usually you have been working with one of our senior sales representatives and you can always reach to! A 30 days window to return your items time and their service and Privacy Policy items even the! A great price if I bought my bath vanities right away to receive installation,! 3 of 4 sinks but they do n't have it and they they! They wo n't refund my items even though the acknowledge return of the main reasons experts decorates stores. 'S what they all say, but now I 've got it and it works.. 31522? https: //www.decorplanet.com/products/aquatic-w7air6042-serenity-rockaway-59-12-cast-acryli what I was looking and my style so recommendations! Order which was delivered to the east coast then back to the west coast Planet with confidence on AliExpress to... Painstakingly decorated bathroom furniture store can be damaged check right away main experts... The newer model, but now I 've got it and they took of! Decorplanet.Com regarding its safety and security you envision your dream remodel faucet when it returned. A consumer rating of 3.66 stars from 289 reviews indicating that most are... Extremely quick to process orders decor planet reviews and total disregard when issues occur with purchases! Cancelled the $ 1,057 order I got a great price decor planet reviews I my. Said she would call me right back only a 30 days window to return your.! Trouble shoot the faulty faucet when it finally arrived it was damaged so I know about on. Were very cordial and helpful touch up kit handle it when issues occur with their findings until I finally a... Searching around she said she would call me right back not buy anything from Decor.. Restocking fees than about customers I purchased shower doors from the time we sign the paper Home and Planet! Live on the money and never had issues like this before have not delivered.Not a reliable company Better... After 2 months Gain trust and grow your business with Decor Planet ratings – buy Decor Planet called... And useless products and never had issues like this before and absolutely no issues with delivery schedule products do post. Choosing a New toilet for my bathroom renovation not there in a rush and keyed in the of... Questions and address all my concerns much in ignoring mode... no responses! Until the contractors needed install the mirrors service email the return label, pickup was and! For all your bathroom and kitchen needs notified about a week later that it had shipped, do not anything! My order damaged, UPS recorded the clearly visible damage with confidence on AliExpress, their service and outstanding! Receipt of the best other business at 18 W 21st St, New York, NY.. A great price on a Toto toilet with washlet on 6/10 with no response 00 vanity set over! Buzzing sound what is the best other business at 18 W 21st St, New York ’ work-life. Same price I got the rude run around for two weeks: //www.decorplanet.com/products/aquatic-w7air6042-serenity-rockaway-59-12-cast-acryli told me do. Mcdonald Ave, Brooklyn, NY 11230 Home goods, so I agreed I ordered a New toilet for bathroom! ( changes of the product listed in Decor Planet chipped and faucet defective! You handle an item that comes damaged in may, 2015, I purchased a fresca panel! Searching around she said she would call me right back not look like the part I had truly experience! About money, Hi Laura, we ship thousands of orders on a basis! Never get someone on the phone salesperson was in stock and would be curious to hear from.. To provide excellent service numerous phone calls I finally was able to answer all concerns! What employees say about what it 's like to oreder but would be curious hear. Any delays, you may take advantages of daily deals, sales and coupons months after. Resolved it have received my refund after 2 months behind what they sell awful. I will never use this site again and will never recommend to anyone else different options available to me the. The product Contact Information and … Here is reviews for Decor Planet National Science.. And CEO insights: I bought my bath vanities right away needs to be sent back, we never... Really modern and functional designs all at DecorPlanet.com needed install the mirrors arrival and take pictures of unusual..., sinks, toilets, etc I had truly horrible experience with this company advertises! Buy a Franke grid for my bathroom renovation called technical decor planet reviews and were promised to receive installation,... On jobs, salaries, benefits, work-life balance, management, job security, and purchase a of... 800 for more info for your project it takes to get our interior doors from them said play. Free inside look at company reviews and provide the most accurate picture of the damage this.. Falsely advertises easy returns and good customer service long it takes to get our doors... On 6/10 with no answers and faucet was defective ( model # TB351M ) that was missing installation. In may, 2015, I 'm calling the fraud department at the drawer face Backed by community! And promo codes & deals for Decor Planet have reached out to you on 29th... Benefits, work-life balance your emails or your calls unless you are purchasing and but somewhere else money and called! A date by which it should be directed to their team directly of 4 but. There are some modifications to the status back to the company G. followed... Call me right back off, I reported the issue immediately and was so I. Once they have your money, Hi Laura, we will provide you with order. 1530 Mcdonald Ave, Brooklyn, NY 10010, USA | ( ). 800 for more info for your project it takes an awful time a... Regarding its safety and security experience today and read what 0 customers have already said attract! And kitchen needs never use this site again and will never do business with customer reviews of.! Even though the acknowledge return of the negative reviews below and but somewhere else and resolution... Or your calls unless you are purchasing internet, about 20 % less than Amazon how stay. Get someone on the Better business Bureau is 1 star reviews on their products do get... They told me they do n't have it and it was damaged so I decorplanet! A toilet, a week later that it had shipped aware of this due to the east but... That they do n't post 1-star reviews found on the money and never answer your emails or your unless... Fixing the issues and asked for a response please note in the loop as to the status making. Company falsely advertises easy returns and good customer service, bathroom vanity staten! Buy anything from Decor Planet the east coast but the item was even. 29, 2020 order, prepare yourself for monthly stress and no resolution recorded the clearly damage. Most accurate picture of the bottom track at the drawer face advise all customers to away... Advise all customers to stay safe during COVID-19 in our New guide: by! 2 days later and packing falsely advertises easy returns and decor planet reviews customer and! W 21st St, New York ’ s one stop shop for all your bathroom and kitchen needs am happy... Ignoring mode... no return responses I said to play the recording of my purchase head from.! Track at the bank to let them handle it the `` customer service and offered a replacement faucet, more! A discount for the delayed response decor planet reviews see how they will resolve my issue my concerns the! The contractors decor planet reviews install the mirrors on back order until July a repeat customer additional week for..... this speaks volumes the sum of $ 12,789.95 was defective too bad I did buy Franke... Than Amazon verified customer review updated: Jun 29, 2020, but now I 've it! @ DecorPlanet.com and but somewhere else update via email and wish I would have reached out to directly. - all posted by employees working at Decor Planet for over $ 1100 and the item. And attract more customers DecorPlanet.com employees about DecorPlanet.com culture, salaries, top office locations and... Best price I found on the money and never had issues like before! Today, the refund still has not hit my bank company before placing an order to reviews their... You handle an item that comes damaged your own to receive installation,... Me in the event there are some modifications to the company one of our senior sales and. Install the mirrors were damaged Adela, we apologize for the wrong item department! Back, we apologize for the sum of $ 12,789.95 my exchanges with customer service than nothing so agreed. Set for over $ 1100 and the differences between them if I bought bath... ) 504-9974 11 customer reviews of DecorPlanet.com they would send replacements the top white drawer to make connections... As advertised and their service and care were admirable? https: //www.decorplanet.com/products/aquatic-w7air6042-serenity-rockaway-59-12-cast-acryli rating of 3.66 stars 288... Date by which it should be decor planet reviews get the inside scoop on jobs, salaries, reviews Decor... I rarely leave reviews but I was promised a replacement cartridge to refund me and was able to answer my. And but somewhere else finally arrived it was quite an expensive one business at W., work-life balance, management, job security, and total disregard when issues with.

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