Another problem you might come across when pairing your Hue Bridge with Siri: you might get a pop-up that says “iCloud Data sync in progress”, and that it can’t pair. There is no way to turn off these lights, so if all is active and working the should be all on. This does not exist on my bulb. It’s not found either. The kind of TV “bias” lighting that the Hue Play HDMI Sync Box enables isn’t for everyone. Disable the Philips hue skill and later reactivate it with the use of Alexa app. It’s so annoying. I have 2 dozen hue lights set up to my ALEXA that have been working absolutely fine up until midnight on New Years Eve at which time all of them will no longer work with ALEXA. Asked Alexa, ‘ok’ but didnt come on. Join 350,000 subscribers and get a daily digest of news, comics, trivia, reviews, and more. Trying toggling arc bypass to off. Here is how you can setup the Hue Bridge in a few simple steps: Step 1 I have a similar routine called “relax” that will dim these same bulbs. I have over 20 bulbs and have never had this happen. Mike is the founder of Hue Home Lighting, a huge Hue fan with far too many lights, covering home and garden. ), I rest the bridge but it still wont connect to my network, and tried plugging it to different ports too what else can i do to fix this? Have 6 lights, (3 plays and 3 hue color lights). When I put into a regular light socket (not dimmable) it briefly flashes on and then remains off. I’m having a lot of problems with my setup. The last few days the strip light and one of the spot lights will not turn on with the voice command (sitting room on) with Alexa. I have a hue sync box, 2 hue bars, connected between my LG GX and my apple tv 4k, switch, and my xbox. is my strip damaged? Only one light is controlled by Alexa. S/N 910C98. I’m now waiting for the Hue app to update all my devices. However, sometimes Siri can be stubborn and the setup process might tell you that it can’t find the Hue Bridge to pair to for setting up Siri. It cannot be found through the software either. Philips Hue Problems & Troubleshooting. However, the lightstrip can not be found. The following steps will guide you to resolve the problems on the two devices. The Hue Sync Box only uses the USB port to check the state of the TV (on/off). I have set up to switch on the lights when I get home. It won’t come on at all and appears completely dead. For example, we miss the option to add a preset for each input or type of content, so you don't have to change the settings every time you go from a sports game to a movie, or from a series to the news. Installed the hub and it found the 4 x bulbs fairly easily (and I have a 3 story town house and one is far away!). Looking for some help with my newly installed Hue Sync box. Required fields are marked *, By using this form you agree with the storage and handling of your data by this website. My phone won’t down load the app from Google Play store, it says it’s not compatible with this version. Wait for some few seconds and connect them again. Hue Zero help. 3. The Hue Play Sync Box is expensive and there are some bugs and issues that need to be worked out, but I think that people who have invested in Hue … I don’t know what’s causing it or how to turn it off? Make sure your hue bridge is connected directly to your router, if it is going through a switch or Current set up is all devices going to Hue Sync, Output of Hue Sync is going to Vizio sound bar. Good Morning. -attempted switching bulbs out. Nov 11, 2020 #368 Does anyone else use the Philips hue sync with there 4k projector? My hue devices are only 9 months old. Within the Hue Sync App there are 3 modes: TV, MUSIC,GAME. Seems that network changes or other network issues cause Alexa to forget the connection to the Hue bridge, even if the devices are still listed in the app as unresponsive. Use the Hue app to change color, etc. I also bought another “starter pack” with another Google mini and a Philips Hue bulb. i have several hue lights but the last couple i picked up had some issues. This is very frustrating, how can I fix this. I need multiple groups for a single light because some rooms are very large with 22 lights, which I need to control as a group or subgroups. Hue Bridge Connectivity Issues Hue Iris If you are unable to connect to your hue bridge, there's a few things we need to confirm first. Is there a way to “reset” the light? Sometimes the hue bridge may automatically stop to work due to various causes like the settings and so on. c. Use the Forget option in the Alexa app to disconnect your bridge from the Echo and try to link them again. Both TV and GAME work great and sync to whatever is being shown on the screen. I was on the phone with Amazon helpline for > 1 hr and they could not assist. It is not always the same bulbs, and sometimes it does work as expected, but most of the time I have to repeat the command several times to complete the task. But Google does not support multiple groups for a single light, where Alexa does. It is highly frustrating. I’m having a lot of problems with my setup. The sync box detects which device is actively playing on your TV screen and automatically switches to it. Start by opening up the “Settings” app on our iPhone. Since December 2018 my Alexa keeps saying ” it isn’t responding please check network connection and power supply”. Here are some common issues that you might be coming across and how to fix them. The Phillips Hue starter kit comes with a bridge and 3 bulbs. Both Samsung Android. If you find that your lights only turn on some of the time—or that your Dimmer switches aren’t quite as reliable as you’d like—there are a number of possible causes. I have even set them all up in the Amazon app. I didn’t really like how all my Philips Hue lights were showing up in the ConnectSense app, so I removed the Hue Bridge from the app, but doing so completely unpaired the Bridge from HomeKit, resulting in Siri no longer working until I re-paired it within the Philips Hue app. The … It’s my first experience with Hue malfunction, and the opportunity to receive help is ZERO. is my bridge broken? NEW 2019 Philips Hue Sync box Demo - Duration: 2:37. My daughter has a strip that was shortened (and cut in the correct zone) The middle light is the only one that will change colors while the outside two just stay lit brightly lit white. PLAYSTATION 4 PRO. Within the Hue Sync App there are 3 modes: TV, MUSIC,GAME. How do i solve this? This is a simple security feature to ensure only apps can access that you allow. After that, click on “add serial number” option on the app. This can happen when setting up if you bulbs are out of range of the hub or perhaps depending on where the bridge is positioned. Suddenly, when I try To install any of the hue labs formulas, an error message box appears and says, “the formula cannot be installed because there are not enough available scenes”…. XFINITY (COMCAST) OPERATING SYSTEMS + EXTERNAL APPS & DEVICES. Some colours are ok and it seems to be intermittent but it is getting worse. I deleted light #2 and now I can’t add it back. First, make sure all your lights are well within range of the Hub or one another. At this point I am not able to control my lights at all using the Philips HUE app for iPhones/iPads, etc. I tend to mostly leave the consoles connected to the sync box though because I love have the hue sync on while playing and I apparently don’t play enough 120fps games for it to be a big deal. Ry Crist May 28, 2020 12:00 a.m. PT I did turn off the hub and reboot but still will not turn on the individual rooms nor turn an individual room off after requesting all lights on. MIBOX. Restart both the Philips Hue bridge and the Echo. I have had the box for 3 days now. Some may work great, some may produce a little buzzing, and some will make the Hue lights flicker to the point of being unusable. Got that settled? Say ‘Alexa discover devices’ and let it update, this should then work. When I’m finished with entry, there is no “SEND” button. NVIDIA SHIELD. Restart both the Philips hue bridge and the echo. If you don’t need to be connected to use it at home. Any idea why Alexa keeps “forgetting” that hue lamps are dimmable? It is driving me a bit crazy! How to Troubleshoot Hue & Amazon Echo Plus. Since Hue bulbs can receive signals from other bulbs (rather than just your Hue Bridge), your Bridge doesn’t have to be close to every single bulb, but if you have a bulb that’s far away from everything, it can become unreachable by the other bulbs and Bridge. not a Philips Hue switch), make sure that the switch is on. I have an LG B7 TV which connects to the Hue Sync Box (via HDMI 2) which then connects to a DENON 2400 AV receiver. The strange thing is she will turn on the lights if I request her to turn on all lights! I think Hue will be slow to develop Home.app integration for the HDMI Sync Box unfortunately. MIBOX. I have attempted to play moves from Netflix and Disney Plus with Atmos however I am unable to get it to play. I’ve tried all the quick fixes but still nothing… what is next ? No matter what I do, after 20 minutes, I get a message in the Philips Hue app that no new bulbs are found. Two apps - Hue and Hue Sync; Doesn't work directly with TV; We have a couple of bugbears with it though. I have two Asus AC3100 routers in AIMesh mode. All other devices, except for soundbars, are transferred from the HDMI ports of the television to the Sync Box. I even added the IP address in the search also with no luck. Many times, only a few of the lights actually turn off and I have to repeat the command. The Hue Sync app offers various useful options to set up the Hue Play HDMI Sync Box, but the experience is not perfect. I noticed the Hue app was only controlling one the bulbs. When connecting to the Alexa App each light shows up twice and when speaking with Alexa she does not listen to the commands for the lights. Firstly, you need a secondary app for the Hue HDMI Sync box… Ry Crist May 28, 2020 12:00 a.m. PT ROKU BOX. Can’t change or fiddle. One of my hue colour spots has stopped working. Note that this includes deleting all the settings on the device and creating new and fresh settings. This allows you to access your bulbs remotely. I had a perfectly fine working lightstrip plus, added an extension ONLY CUTTING AT THE END OF THE EXTENSION (in the proper area), NOT THE ORIGINAL LIGHTSTRIP, and now the base light won’t turn off via the app. My Hue lights randomly all turn blue for some reason? Philips Hue Play HDMI Sync Box is a smart box with four HDMI inputs so you can connect up to four HDMI devices like your new PS5, Nintendo Switch, Apple TV, etc. How can I get the app to recognize the bridge is connected and working? A smart home gadget addict and also enjoys the odd bit of DIY, Join for Hue Inspiration, Latest News & Great Deals, What do you mean? You should no longer be receiving the “iCloud Data Sync in Progress” error. PHILIPS HUE SYNC BOX. The ONLY alternative to the Philips HDMI sync box, and it works! It had worked fine for eight months, but I had to unscrew it because it kept turning off when I turned it on. The LED indicator on the front of the sync box flashes white in Light sync mode. However they will all turn on if I use the Alexa app and also the Philips hue light switch. I have to press the button on the bridge every 5 minutes. I have connected 2 bulbs with the hue and enable with Alexa echo. If you have connected both the Philips hue and Amazon Alexa, there may develop some fault in the connection and function too. 12 Posts . There are a few things to consider here. Philips Hue Sync setup guide: It's showtime. Learn more Connect with Philips Hue do I need a new strip or is there a fix to this? You need a dimmer designed for the very low current draw of LEDs. danthxluc Standard Member. Problems. Found any help for this? Once reset you can then connect them to your new bridge. Samsung 65" TV (No Arc) AppleTV XBOX One Verizon Fios Cable Box Vizio Sound Bar SB36512-F6. It isn’t fun, but sometimes, it does the trick. For the $$$ spent, this is ridiculous. What is the solution to this problem? The box can auto-switch to the device you are powering on and you can also switch to a particular one manually from … She tells me to check the hub connection which I have. I’ve also been experiencing an issue where my bridge loses internet connection. The Hue Sync app offers various useful options to set up the Hue Play HDMI Sync Box, but the experience is not perfect. I cant Find support information ANYWHERE on this subject!! It has been plugged in and not moved. Since we launched in 2006, our articles have been read more than 1 billion times. Read: Our full guide on how to connect Alexa to Philips Hue here. It will then ask you what you want to do with your iCloud contacts, calendars, Safari data, and reminders. I created a “goodnight” routine in Amazon echo to turn off 11 lights, 2 Wemo switches, and dim 2 more lights. Owners of the Philips Hue HDMI Sync Box can now ask their favorite voice assistant to start syncing their smart lights with the colors on their TV screen. I am having the issue where my HUE is connected – all lights blue and the app being used to control the HUE is the Philips Hue app for IOS 13.5.1. Confirm the action by tapping “Reset Configuration”. If you’re using Hue bulbs in a light fixture that’s controlled by a dimmer switch, that’s likely the culprit to any flickering and/or buzzing that you might be encountering. so one of my lights are flickering, there is no dimmer, ive tried it in 2 different outlets. Also in today's video : Fasthosts Techie Test competition is now closed! Just like any other devices, we cannot ignore that sometimes thing don’t always go smoothly and there maybe a little issue here and there, common Hue issues are around connecting bulbs and loss of connection with the bridge. Troubleshooting for you Philips hue System Bridge Connectivity Bulb Connectivity Bridge ip Address Bridge MAC Address I managed to connect everything to my Alexa device and it works fine for 5 minutes. First of all Hue “help” is an abysmal failure. b. Went to Hue app, turned light on- it worked. You can use two methods which are; Switching on all the lights at once and then switching off after a few seconds. If that fails, you can use the other method which requires you to factory reset the device. This is a backup control option, and not needed in case you want automated, app or remote control. PHILIPS HUE SYNC BOX. Having problems when hdr kicking in.The screen goes blank and have to change inputs for picture to come back on . Plz help me! Whenever I play Dolby Vision or HDR on my Apple TV, or HDR on my PlayStation 4, it intermittently loses the picture for a couple of seconds and then comes back. Despite Alexa being linked and saying ok when I attempt to switch the lights on or off nothing happens. This has gone beyond frustrating at this point. Your email address will not be published. I have an LG B7 TV which connects to the Hue Sync Box (via HDMI 2) which then connects to a DENON 2400 AV receiver. They connect to the bridge but not google home doesnt seem to find them. Make sure your router is connected and that there is an active internet connection. I know the lights repeat the Zigbee signal but it still does not solve the problem. As I was individual changing the colors through the Hue Phillips App, of the bulbs started flashing. It’s in the adjacent room to the hub and I’ve searched multiple times, tried putting in the serial number and searching, tried moving it so it is 30cm (yes, 30 centimetres!) I assume Alexa and Google have to communicate with Hue in the cloud and when I check that I find they are having problems connecting with the Hue server. Only a month old purchase from the store. All inputs into Denon X3600, 4k Bluray, Sky Q, and Fire Cube, then HDMI 2 out from Denon into the HDMI 2 of the Sync box, from there out from Sync box into LG B8 HDMI 1 (3 or 4 also works), I then connected my HDMI 2 (arc) from the LG back to HDMI 1 (arc) on Denon. This sounds silly, but Philips’ regular LED lights look an awful lot like Hue bulbs, and more than one person has admitted to buying the wrong kind (my editor being one of them). I subsequently called the help number, and received a very curt message – with NO opportunity to leave a message. If you are sure the internet is active then try rebooting the bridge, and/or changing the ethernet cable with another one. It's been a couple of weeks now and still working great. Amazon Affiliate Notice of Disclosure: We would like you to note that this site huehomelighting.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. I have about 48 lights. Yeah, what’s with that, I’ve had same problem since first of year. Searched through settings, etc…. What Hue can do; Ambiance lighting; Smart secure lighting; Daily activity lighting; Home entertainment ; Smart outdoor lighting; How to use Hue. All inputs into Denon X3600, 4k Bluray, Sky Q, and Fire Cube, then HDMI 2 out from Denon into the HDMI 2 of the Sync box, from there out from Sync box into LG B8 HDMI 1 (3 or 4 also works), I then connected my HDMI 2 (arc) from the LG back to HDMI 1 (arc) on Denon. hello try resting your cellular network data setting …I had this same issue and that fixed my problem, Does anyone got Hue lights connected to both a “Hue dimmer” switch and Amazon Alexa? Hey everyone. Lutron says that its dimmer switches work with Philips’ BR30 Hue bulb, but your mileage might vary. Thanks in advance. The new feature, called Hue Sync, is designed to bring a new level of atmosphere to your room, by taking what's on screen and projecting complimenting colors onto your walls, exactly in time with the action. When you go to add new lights within the Philips Hue app, you likely select “Auto Search”, but if it’s not finding any bulbs using that method, then you’ll have to resort to “Manual search”. These are just a smattering of issues we’ve encountered in our time with Hue lights, but if you have any of your own, be sure to let us know in the comments–if there’s an easy solution, we’ll be sure to add it to the article. Took it out of lamp, but back in, switched lamp on and off manually the light worked. Serial number is 342ACE 7EA, Please give instructions for bulb replacement. In our case, this problem was caused by our network setup. (On, Off, etc) however the app is not physically turning the lights on or off even though it is reporting that it is. There is only a large purple Philips rectangle where one would expect to find a “SEND” button. Join our Facebook Group & Other Hue Users, Then open the Philip hue app and select “settings options.”. All other devices, except for soundbars, are transferred from the HDMI ports of the television to the Sync Box. I can also turn on the two lights with independent voice commands. Did anyone find a resolution for this problem? I have always had it connected to power, I have been unable to get it to work on battery. HORRIBLE PRODUCT as far as I am concerned right now! Is that normal? For the money spent on these light bulbs, I am very frustrated with this lack of trustworthiness. I have my hue sync box going into my Bose SoundTouch 300 then to ARC hdmi input on Samsung tv. I was wondering if anyone else has tried the new Hue HDMI Sync Box with their Playbar 5.1 setup. I have about 20 Phillips lights in my home with the hub and Alexa. I currently have my … Hue Sync Box (new HDMI) support: Power Toggle the Sync Box; Switch to turn on and off (Start/Stop) light Syncing. HDMI Sync box troubleshoot help Hello fellow redditors. If the Box Sync folder is not here, make sure you have Box Sync installed and that is it installed on a local native drive (not a network or external drive). Hey – wondering if anyone is able to help here …, I’ve got a v4 Lightstrip and 4 x hue white bulbs throughout the house. How Hue works; Blog; Smart controls. Note that it is essential that you first make sure all bulbs are turned on at the main switch and that power is going to the bulbs. Hue smart lighting. Philips Hue bulbs have been voted among the best lights that provide your home with natural and beautiful blending lighting altogether. I’ve spent hours trying to figure out to the point of delegating apps and starting over. Select “Keep on My iPhone” if you don’t it all deleted, or select “Delete from My iPhone” to delete all of this information (you’ll get it back any way when you sign back into iCloud). I even tried adding the IP address and it is still unable to connect in the Hue app. This was working this morning at 6:30am and now at 3:15pm it does not work at all. After receiving a replacement Hue Bridge due to problems I was able to able to set up all light bulbs. PLAYSTATION 4 PRO. I am struggling to get Hue to cater for the following in our hall ; when the hall is bright do nothing if motion is detected. My Philips Hue White light does not seem to work. -Attempted turning off the light switch itself, (no dimmer capability). You can either move the bulb closer to the hub to set up and then position where you originally want it, or you can enter the serial code for the bulb as below. My Hue app, however, shows “Unable to connect.” I reset the bridge and when all three top lights were blue, I pressed the round button to try to get the app to show the bridge is connected. XBOX SERIES. Hue Sync Box Problems Hey, So my Problem is when i Plug it This way: PS4 -> Soundbar -> Sync Box -> TV It has Problems to get the source, the screen is … Play moves from Netflix and Disney plus with Atmos however i am having an issue my! 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